Shipping

Returns

Have a question? Reach out to one of our Sol Experts! 

Conversations may be retained for quality assurance purposes. By using this feature, you consent to our Privacy Policy.

Sol de Janeiro

Shipping & Returns

Why are you rebranding and changing the packaging?

How do I know that I am receiving genuine Sol de Janeiro?

How do I know which packaging I will receive?

Have any of the formulas changed?

Does this mean my products with old packaging are expired?

Will the former packaging go on sale?

Are any products being discontinued?

Packaging Update 2024

Where do you ship?

How long does shipping take?

How much do you charge for shipping?

What are your shipping options?

Where can I purchase Sol de Janeiro internationally?

Do you require a signature?

Do you offer express shipping?

What is your estimated shipping time?

What's your return policy?

How do I submit a return?

How long does it take to process a return?

How do exchanges work?

How do I modify/cancel an order?

How can I check the status of my order?

What do I do if my order arrives damaged or has missing items?

How can I edit my shipping address?

My package is missing, what now?

How can I cancel an order?

Why won't my coupon code apply to my order?

What payment methods do you accept?

Why didn't I receive a packing slip in my order?

Orders & Payment

What is Afterpay?

How do I use Afterpay?

How does the payment schedule work?

What if I can't pay an Afterpay installment?

Where can I find common questions about payments?

When will my items be delivered if I use Afterpay?

Is there a limit to how much I can spend on a single transaction?

What products are not eligible for purchase using Afterpay?

How do I return or exchange an item purchased using Afterpay?

Afterpay

Is Brazilian Bum Bum Cream safe to use during pregnancy or while breastfeeding?

Does Brazilian Bum Bum Cream help with cellulite?

Is the Bum Bum Shimmering Body Oil SPF 30 Sunscreen a mineral or chemical-based SPF?

What type of hair are your hair products for?

Are your hair products safe for color-treated or bleached hair?

How does SOL Seal Technology work?

Are your hair products recommended if you have dandruff?

Is your Hair Mask safe for keratin-treated hair?

I noticed my scrub was really firm when I received it but softened up over the next few days (or vice versa). What does this mean?

Can the Bum Bum Body Scrub be used on sensitive skin or eczema?

Are your products natural, organic, gluten-free, or vegan?

Are all your ingredients Brazilian?

Is there traces of nuts in your products?

Are your hair products sulfate-free?

Why do you use silicones in your hair products?

Do you use microbeads in your scrub?

Ingredients

I can't find a product you used to sell, has it been discontinued?

Product Availability

Can I use your products on my face?

Can I use your shampoo/conditioner every day?

Can I use your hair mask for more than 10 minutes?

How to Use

Can this SPF be used on the face?

Does this SPF contain mineral or chemical sunscreen?

Does this SPF have shimmer?

Will the previously discontinued SPF products be returning?

Does this SPF protect against both UVA and UVB?

SPF Collection

Products & Ingredients

What is Sol Passport Rewards?

How do I join Sol Passport Rewards?

When can I start redeeming my points?

How It Works

What products are not eligible for Sol Passport Rewards points?

I entered my birthday, when do I receive my birthday points?

How do I write a review and receive points?

I referred a friend. Why didn't I receive points?

Can I use multiple discount codes with my order?

Do points ever expire?

I redeemed my points on an item that isn't eligible. Did I lose my points?

What happens to my points when items are returned?

Will my Sol Passport Rewards tier ever reset?

Tiers & Rewards

How can I check my Sol Passport Rewards point balance?

Why aren't my Sol Passport Rewards points showing?

Can I combine my points from multiple accounts into a single account?

I can't log in to my account/I forgot my password.

My Account

Sol Passport Rewards

What does Sol de Janeiro mean?

Are your products made in Brazil?

Do you test your products or raw ingredients on animals?

PR/ Brand Ambassador Requests

Wholesale Requests

Careers

About Us

How do I start a new subscription?

Will I receive a sample with each subscription order?

How to change the frequency on your automatic shipments?

How to change the credit card used for purchases?

Can I cancel a subscription order that has already been placed?

How can I update my shipping address?

What will happen if my subscription item is on sale?

How do I combine items to be in the same order?

How do I cancel my subscription?

Subscription

What is Route?

How does Route work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What are Route’s Terms and Conditions?

Is Route required?

Route Package Protection