Returns

Shipping

Have a question? Reach out to one of our SOL Experts!

Sol de Janeiro

Shipping & Returns

What's your return policy?

How long does it take to process a return?

How do exchanges work?

Where do you ship?

How long does shipping take?

How much do you charge for shipping?

Shipping options

Where does SOL de Janeiro ship?

Do you require a signature?

Do you offer express shipping?

When can I expect to receive my Sol de Janeiro package—are there currently processing or shipping delays?

Estimated Shipping Time

How do I modify/cancel an order?

How can I check the status of my order?

There is an issue with my order – it is damaged or missing items!

How can I edit my shipping address?

My package is missing, what now?

How can I cancel an order?

Why won't my coupon code apply to my order?

What is Afterpay?

How do I use Afterpay?

How does the payment schedule work?

What if I can't pay an Afterpay installment?

Where can I find common questions about payments?

When will my items be delivered if I use Afterpay?

Is there a limit to how much I can spend on a single transaction?

What products are not eligible for purchase using Afterpay?

How do I return or exchange an item purchased using Afterpay?

Where can I find out more about Afterpay?

Afterpay

Orders & Payment

Is Brazilian Bum Bum Cream safe to use during pregnancy or while breastfeeding?

Does Brazilian Bum Bum Cream help with cellulite?

What is Brazilian Nude?

Is the Bum Bum Shimmering Body Oil SPF 30 Sunscreen a mineral or chemical-based SPF?

What type of hair are your hair products for?

Are your hair products safe for color-treated or bleached hair?

How does SOL Seal Technology work?

Are your hair products recommended if you have dandruff?

Is your Hair Mask safe for keratin-treated hair?

I noticed my scrub was really firm when I received it but softened up over the next few days (or vice versa). What does this mean?

Can the Bum Bum Body Scrub be used on sensitive skin or eczema?

Are your products natural, organic, gluten-free, or vegan?

Are all your ingredients Brazilian?

Is there traces of nuts in your products?

Are your hair products sulfate-free?

Why do you use silicones in your hair products?

Is the Bum Bum Shimmering Body Oil SPF 30 sunscreen coral reef-safe?

Do you use microbeads in your scrub?

Ingredients

I can't find a product you used to sell, has it been discontinued?

Product Availability

Can I use your products on my face?

Can I use your shampoo/conditioner every day?

Can I use your hair mask for more than 10 minutes?

How to Use

Products & Ingredients

What is SOL Rewards?

How do I join SOL Rewards?

When can I start redeeming my SOL points?

How It Works

What products are not eligible for SOL Rewards points?

I entered my birthday, when do I receive my birthday points?

How do I write a review and receive points?

I referred a friend. Why didn't I receive points?

Can I use multiple discount codes with my order?

Do SOL points ever expire?

I redeemed my points on an item that isn't eligible. Did I lose my points?

What happens to my points when items are returned?

Tiers & Rewards

How can I check my SOL Passport point balance?

Why aren't my points showing?

Can I combine my points from multiple accounts into a single account?

I can't log in to my account/I forgot my password.

My Account

Sol Rewards Program

What does Sol de Janeiro mean?

Are your products made in Brazil?

Do you test your products or raw ingredients on animals?

How do I cancel my recurring subscription service?

About Us

Shipping & Returns

Categories

Returns

Shipping