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Sol de Janeiro

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You can check the balance of your gift card anytime at https://soldejaneiro.com/pages/check-gift-card-balance. If you have any trouble, just reach out to our CX Team for assistance!

How do I check the balance on my gift card?

Orders & Checkout

Do you test your products or raw ingredients on animals?

PR / Brand Ambassador Requests

Wholesale Requests

Careers

Can I contact Sol de Janeiro by phone?

How do I unsubscribe from text messages or emails?

About Us

What is Sol Passport Rewards?

How do I join Sol Passport Rewards?

When can I start redeeming my points?

How can I check my Sol Passport Rewards point balance?

Why aren't my Sol Passport Rewards points showing?

Can I combine my points from multiple accounts into a single account?

How do I change the email address associated with my account?

What products are not eligible for Sol Passport Rewards points?

How does the Sol Passport Birthday gift work?

How do I write a review and receive points?

I referred a friend. Why didn't I receive points?

Can I use multiple discount codes with my order?

Do points ever expire?

Will my Sol Passport Rewards tier ever reset?

I redeemed my points on an item that isn't eligible. Did I lose my points?

Sol Passport Rewards

How do I modify/cancel an order?

How can I check the status of my order?

What do I do if my order arrives damaged or has missing items?

How can I edit my shipping address?

My package is missing, what now?

How can I cancel an order?

I sent an email about my order and haven't heard back!

Why won't my discount code apply to my order?

What payment methods do you accept?

Why didn't I receive a packing slip in my order?

How do I purchase a gift card?

I lost/ did not receive my gift card code, where can I find it?

Where can I use my Sol de Janeiro gift card?

How do I redeem my gift card?

If an item is returned that was purchased on a gift card, how are the funds returned?

Do gift cards expire?

Can I view prices on your website in other currencies, such as euros or pounds?

I entered the wrong information at checkout - what can I do now?

What is Cash App Afterpay?

How do I use Cash App Afterpay?

How does the Cash App Afterpay payment schedule work?

What if I can't pay a Cash App Afterpay installment?

Where can I find common questions about Cash App Afterpay payments?

When will my items be delivered if I use Cash App Afterpay?

Is there a limit to how much I can spend on a single transaction when using Cash App Afterpay?

What products are not eligible for purchase using Cash App Afterpay?

How do I return or exchange an item purchased using Cash App Afterpay?

Cash App Afterpay

Where do you ship?

How long does shipping take?

How much do you charge for shipping?

What are your shipping options?

Where can I purchase Sol de Janeiro internationally?

Do you require a signature?

Do you offer express shipping?

What is your estimated shipping time?

Why can’t my items be shipped to Hawaii or Alaska?

Shipping

What is Narvar Secure?

My package is marked as “delivered,” but I have not received it. What should I do?

My package was shipped, but it has been 10 days since the last tracking event. What should I do?

My items are damaged. What should I do?

Can I cancel Narvar Secure from my order?

Package Protection & Claims

Shipping & Delivery

Are your products gluten-free?

What do the numbers on the perfume mist bottles mean?

How do I recycle/reuse Sol de Janeiro product containers?

Does Sol de Janeiro make lip products?

Are your products natural, organic, or vegan?

Is there traces of nuts in your products?

Ingredients

I can't find a product you used to sell, has it been discontinued?

Are you really bringing back Cheirosa 39 Perfume Mist?

Product Availability

Can I use your products on my face?

Can I use your shampoo/conditioner every day?

How to Use

What is Jelly Perfume Balm, and how do I use it?

I noticed Jelly Perfume Balm is the same price as a 90mL Perfume Mist. What’s the reasoning behind this?

What is the texture of Jelly Perfume Balm? Will it melt, break, or feel sticky on my skin?

How do I check the balance on my gift card?Updated 7 months ago