How do I modify/cancel an order?Updated a month ago

Once an order is placed, it’s sent to our warehouse right away, so we usually can’t cancel or edit it once it’s submitted. If you need to cancel, reach out to us immediately via live chat — we’ll try to catch it, but we cannot guarantee that the change can be made in time. If your order has already shipped or is already being processed, we’ll help you set up a free return once it arrives.

Please double-check your shipping address before checkout, as Sol de Janeiro isn’t responsible for lost, undeliverable, or misdelivered packages due to incorrect addresses.