How do I return or exchange an item purchased using Afterpay?Updated 8 months ago
All returns will be refunded to their original payment method. If you completed your purchase using AfterPay, AfterPay will be notified of your return request and process the appropriate refund amount.
Please check that your return meets our Return Policy and submit your return here. Once you return your order, we will process the refund in our system. The refund will then drop through to reflect on your Afterpay account, and if you're owed a refund back to your card, it will be returned to the card that was used to make the payments.
Once processed, the money can take up to 10 business days to be returned to your card, depending on your financial institution. Please do not return your purchase to Afterpay.
Visit the Afterpay Help Center for more information about refunds and returns.