My package is missing, what now?Updated a month ago

If your tracking page shows “delivered” but you can’t locate your package:

1. Check the usual delivery spots around your home and ask household members or neighbors if they received it.
2. Keep in mind that some carriers mark packages as delivered a little early, so it may arrive within the next day.
3. If your package still hasn’t turned up, contact the carrier directly for details on where it was left.

After checking with the carrier, please email us at [email protected] within 48 hours of the delivery scan so we can review the status and assist further.