# sol-de-janeiro

> Public Help Center articles for sol-de-janeiro.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Do you test your products or raw ingredients on animals?](https://soldejaneiro.gorgias.help/en-US/do-you-test-your-products-or-raw-ingredients-on-animals-49017.md): We’re so glad you asked - this is very important to us! Since launching in 2015, our products have never been tested on animals. Sol de Janeiro is 100% PETA-certified animal test-free—and we are committed to maintaining cruelty-free beauty as we expa
- [PR / Brand Ambassador Requests](https://soldejaneiro.gorgias.help/en-US/pr--brand-ambassador-requests-243965.md): We're thrilled to hear that you are interested in receiving gifts from our brand! Just drop a line to our influencer team at pr@soldejaneiro.com. Don't forget to include your social media handles along with your request in the email. If you're intere
- [Wholesale Requests](https://soldejaneiro.gorgias.help/en-US/wholesale-requests-243966.md): Our team is not accepting wholesale requests at this time. We sincerely apologize for any disappointment this causes.
- [Careers](https://soldejaneiro.gorgias.help/en-US/careers-243967.md): Please check out our current job openings here: https://boards.greenhouse.io/soldejaneiro
- [Can I contact Sol de Janeiro by phone?](https://soldejaneiro.gorgias.help/en-US/can-i-contact-sol-de-janeiro-by-phone-808637.md): We don’t have a customer service phone number, but our CX team is always here for you at ola@soldejaneiro.com or through live chat on our website. Want to be the first to know about new launches and special events? Be sure to sign up for our emails a
- [How do I unsubscribe from text messages or emails?](https://soldejaneiro.gorgias.help/en-US/how-do-i-unsubscribe-from-text-messages-or-emails-808640.md): You can unsubscribe by clicking the “Unsubscribe” button at the bottom of our emails. Please note that you may need to unsubscribe from emails more than once to fully remove yourself from all email lists. To unsubscribe from text messages, just reply
- [What is Sol Passport Rewards?](https://soldejaneiro.gorgias.help/en-US/what-is-sol-passport-rewards-49056.md): Sol Passport Rewards is our free rewards program that allows you to earn points on your purchases, reviews, and more! You can redeem your points for rewards, discounts, and exclusive Sol de Janeiro merchandise. To sign up for Sol Passport Rewards or
- [How do I join Sol Passport Rewards?](https://soldejaneiro.gorgias.help/en-US/how-do-i-join-sol-passport-rewards-49057.md): By having a Sol de Janeiro account! Simply log in to your account and navigate to the Rewards dashboard.
- [When can I start redeeming my points?](https://soldejaneiro.gorgias.help/en-US/when-can-i-start-redeeming-my-points-49060.md): You can start redeeming your points for products or discount codes once you reach One-Way status or higher and have 100 points. Please note that at this time, points can be redeemed on full-priced items only. Points cannot be redeemed on value-sized
- [How can I check my Sol Passport Rewards point balance?](https://soldejaneiro.gorgias.help/en-US/how-can-i-check-my-sol-passport-rewards-point-balance-49063.md): To view your current points, login to your Sol Passport Rewards account. Your points will populate on below your order history and can also be viewed on the right-hand side of the checkout page.
- [Why aren't my Sol Passport Rewards points showing?](https://soldejaneiro.gorgias.help/en-US/why-arent-my-sol-passport-rewards-points-showing-49066.md): Be sure to like / share / follow us via the options on our Sol Passport Rewards Page for points to automatically register in your account. Please note that it may take up to 24 hours for your point balance to adjust. If your balance still doesn't loo
- [Can I combine my points from multiple accounts into a single account?](https://soldejaneiro.gorgias.help/en-US/can-i-combine-my-points-from-multiple-accounts-into-a-single-account-49062.md): Yes! If you have more than one Sol Passport Rewards account, please email your account info to ola@soldejaneiro.com and note which account you’d like to keep. We’ll take care of it from there! Please note that only points from purchases can be transf
- [How do I change the email address associated with my account?](https://soldejaneiro.gorgias.help/en-US/how-do-i-change-the-email-address-associated-with-my-account-2444095.md): If you need to update the email address on your account, please contact our CX Team at ola@soldejaneiro.com so we can assist you.
- [What products are not eligible for Sol Passport Rewards points?](https://soldejaneiro.gorgias.help/en-US/what-products-are-not-eligible-for-sol-passport-rewards-points-49058.md): Sol Passport Rewards cannot be combined with other discount codes and offers. Only one product redemption is allowed per order. Points cannot be redeemed on the following products:
- [How does the Sol Passport Birthday gift work?](https://soldejaneiro.gorgias.help/en-US/how-does-the-sol-passport-birthday-gift-work-49067.md): To add your birthday to your profile:. How To Claim Your Gift:. You must be subscribed to our email list to receive the email with your code and in one of the following Sol Passport tiers: Sol One-Way, Sol Round-Trip, Sol Upgrade. Customers who are i
- [How do I write a review and receive points?](https://soldejaneiro.gorgias.help/en-US/how-do-i-write-a-review-and-receive-points-49068.md): Within 30 days after your order ships, you will receive an email asking to leave a review for your purchased product. Submit your review through the email, and 20 points will be added to your account automatically. If your review has a photo, you wil
- [I referred a friend. Why didn't I receive points?](https://soldejaneiro.gorgias.help/en-US/i-referred-a-friend-why-didnt-i-receive-points-49069.md): Thanks for sharing Sol Passport Rewards with friends and family! Your referred friends and family will receive $15 off their first order of $65+ and you'll get 300 points ($15 value) once their purchase is completed. Please note that we only allow up
- [Can I use multiple discount codes with my order?](https://soldejaneiro.gorgias.help/en-US/can-i-use-multiple-discount-codes-with-my-order-49055.md): Our system only allows 1 discount or promotional code per order. This includes free shipping offers and the usage of points via our Sol Passport Rewards program. Only one Sol Passport Rewards product can be redeemed per order.
- [Do points ever expire?](https://soldejaneiro.gorgias.help/en-US/do-points-ever-expire-49059.md): Your points will expire after 12 months of inactivity. This cannot be undone.
- [Will my Sol Passport Rewards tier ever reset?](https://soldejaneiro.gorgias.help/en-US/will-my-sol-passport-rewards-tier-ever-reset-367368.md): Your Tier Status is based on a 12-month cycle, starting from the date you attain a specific tier (based on your yearly spending). If your yearly spending falls short of the required threshold to maintain your tier within the designated 12-month perio
- [I redeemed my points on an item that isn't eligible. Did I lose my points?](https://soldejaneiro.gorgias.help/en-US/i-redeemed-my-points-on-an-item-that-isnt-eligible-did-i-lose-my-points-49061.md): No! After redeeming your reward points, they are turned into a promo code. If the promo code is not valid on the products in your cart, your code can still be used on other purchases. This cannot be undone. All promo codes can be found in your accoun
- [How do I modify/cancel an order?](https://soldejaneiro.gorgias.help/en-US/how-do-i-modifycancel-an-order-49019.md): Once an order is placed, it’s sent to our warehouse right away, so we usually can’t cancel or edit it once it’s submitted. If you need to cancel, reach out to us immediately via live chat — we’ll try to catch it, but we cannot guarantee that the chan
- [How can I check the status of my order?](https://soldejaneiro.gorgias.help/en-US/how-can-i-check-the-status-of-my-order-49021.md): You have a few easy ways to track your order:. • Click the “Track My Order” link in your shipping confirmation email to see your order details, shipping progress, and tracking updates. You can also sign up for SMS updates here. • Use our Live C
- [What do I do if my order arrives damaged or has missing items?](https://soldejaneiro.gorgias.help/en-US/what-do-i-do-if-my-order-arrives-damaged-or-has-missing-items-49385.md): We take great care in packing your Brazilian Beauty Secrets, but if something arrives damaged, don’t worry — we’re here to help! Please contact us within 48 hours of delivery at ola@soldejaneiro.com and include the following info so we can assist qui
- [How can I edit my shipping address?](https://soldejaneiro.gorgias.help/en-US/how-can-i-edit-my-shipping-address-49382.md): We cannot update shipping addresses after an order is placed. Sol de Janeiro will not be held responsible for packages that are lost in transit, undeliverable, or delivered incorrectly due to incorrect shipping information. Please be sure to double-c
- [My package is missing, what now?](https://soldejaneiro.gorgias.help/en-US/my-package-is-missing-what-now-49384.md): If your tracking page shows “delivered” but you can’t locate your package:. After checking with the carrier, please email us at ola@soldejaneiro.com within 48 hours of the delivery scan so we can review the status and assist further.
- [How can I cancel an order?](https://soldejaneiro.gorgias.help/en-US/how-can-i-cancel-an-order-49390.md): Unfortunately, we are unable to edit or cancel orders once they are placed, as they are transmitted to our warehouse immediately. We apologize in advance for any inconvenience this causes. We suggest trying to contact the carrier to request your pack
- [I sent an email about my order and haven't heard back!](https://soldejaneiro.gorgias.help/en-US/i-sent-an-email-about-my-order-and-havent-heard-back-510489.md): We're sorry for any confusion! If you’ve contacted our Customer Experience Team and haven’t heard back, we highly recommend checking the Spam or Promotions folder in your inbox, as sometimes our emails can get lost.
- [Why won't my discount code apply to my order?](https://soldejaneiro.gorgias.help/en-US/why-wont-my-discount-code-apply-to-my-order-49024.md): Coupon codes:. • Cannot be applied to Value-Sized items, Bundles, Sets, Holiday Sets, or subscription purchases (these items also don’t count toward minimum spend for promotions). • Are limited to one per customer, one per order. • Cannot be
- [What payment methods do you accept?](https://soldejaneiro.gorgias.help/en-US/what-payment-methods-do-you-accept-309450.md): Visa, Mastercard, American Express, and DiscoverShop PayAmazon PayPayPalCash App Afterpay
- [Why didn't I receive a packing slip in my order?](https://soldejaneiro.gorgias.help/en-US/why-didnt-i-receive-a-packing-slip-in-my-order-318103.md): Missing a packing slip? There’s a reason for that! We’re working to minimize the environmental impact of paper consumption (more on that here). All order information, shopping history, and return information is available on soldejaniero.com. Question
- [How do I purchase a gift card?](https://soldejaneiro.gorgias.help/en-US/how-do-i-purchase-a-gift-card-493415.md): Purchasing a gift card is easy! You can make your purchase directly by visiting the following link: https://soldejaneiro.com/products/rise-ai-giftcard or by searching “Gift Card” on our website. You’ll be able to select the style of card you want. Yo
- [I lost/ did not receive my gift card code, where can I find it?](https://soldejaneiro.gorgias.help/en-US/i-lost-did-not-receive-my-gift-card-code-where-can-i-find-it-493419.md): Be sure to check your Spam folder, in case the email ended up there. If not, please reach out to our team at ola@soldejaneiro.com so our team can help!
- [Where can I use my Sol de Janeiro gift card?](https://soldejaneiro.gorgias.help/en-US/where-can-i-use-my-sol-de-janeiro-gift-card-493422.md): Gift cards purchased on https://soldejaneiro.com/ are only eligible to be redeemed on soldejaneiro.com. Gift cards cannot be used at authorized retailers.
- [How do I check the balance on my gift card?](https://soldejaneiro.gorgias.help/en-US/how-do-i-check-the-balance-on-my-gift-card-493412.md): You can check the balance of your gift card anytime at https://soldejaneiro.com/pages/check-gift-card-balance. If you have any trouble, just reach out to our CX Team for assistance!
- [How do I redeem my gift card?](https://soldejaneiro.gorgias.help/en-US/how-do-i-redeem-my-gift-card-493417.md): To redeem your gift card, just enter your gift card code in the gift card/discount box during checkout.
- [If an item is returned that was purchased on a gift card, how are the funds returned?](https://soldejaneiro.gorgias.help/en-US/if-an-item-is-returned-that-was-purchased-on-a-gift-card-how-are-the-funds-returned-493413.md): All orders placed on soldejaneiro.com are returned to their original form of payment. Be sure to hold onto your gift card information if you decide to make a return.
- [Do gift cards expire?](https://soldejaneiro.gorgias.help/en-US/do-gift-cards-expire-493418.md): Sol de Janeiro gift cards do not expire (but we’re sure you’ll want to use them quickly!).
- [Can I view prices on your website in other currencies, such as euros or pounds?](https://soldejaneiro.gorgias.help/en-US/can-i-view-prices-on-your-website-in-other-currencies-such-as-euros-or-pounds-2444093.md): Our website currently only displays prices in U.S. Dollars (USD). We apologize for any inconvenience. We encourage you to check out our Authorized Retailer list to find more details about purchasing Sol de Janeiro in your area.
- [I entered the wrong information at checkout - what can I do now?](https://soldejaneiro.gorgias.help/en-US/i-entered-the-wrong-information-at-checkout---what-can-i-do-now-2444096.md): As per our Return Policy, once an order is placed, we're unable to cancel or modify any shipping or order details since they're transmitted to our warehouse immediately. Please chat or email our team immediately to let us know, and we’ll be happy to
- [What is Cash App Afterpay?](https://soldejaneiro.gorgias.help/en-US/what-is-cash-app-afterpay-49070.md): Cash App Afterpay is a payment company that offers short-term financing options to eligible shoppers at participating retailers. You can use Cash App Afterpay to shop online or in stores and pay for your purchases in installments over a six-week peri
- [How do I use Cash App Afterpay?](https://soldejaneiro.gorgias.help/en-US/how-do-i-use-cash-app-afterpay-49071.md): When you are making a purchase, simply choose Cash App Afterpay as your payment method at checkout. If it’s your first time using Cash App Afterpay, you wil
- [How does the Cash App Afterpay payment schedule work?](https://soldejaneiro.gorgias.help/en-US/how-does-the-cash-app-afterpay-payment-schedule-work-49072.md): You will more than likely pay the first installment of the purchase price at the time you place the order. If you have been shopping with Cash App Afterpay for some time, and have an excellent repayment history, you may find that they defer taking th
- [What if I can't pay a Cash App Afterpay installment?](https://soldejaneiro.gorgias.help/en-US/what-if-i-cant-pay-a-cash-app-afterpay-installment-49073.md): If you miss a payment, Cash App Afterpay will immediately pause your account and you won’t be able to buy anything else using Cash App Afterpay
- [Where can I find common questions about Cash App Afterpay payments?](https://soldejaneiro.gorgias.help/en-US/where-can-i-find-common-questions-about-cash-app-afterpay-payments-49074.md): You can find more information on all your Cash App Afterpay-related questions in
- [When will my items be delivered if I use Cash App Afterpay?](https://soldejaneiro.gorgias.help/en-US/when-will-my-items-be-delivered-if-i-use-cash-app-afterpay-49076.md): Cash App Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
- [Is there a limit to how much I can spend on a single transaction when using Cash App Afterpay?](https://soldejaneiro.gorgias.help/en-US/is-there-a-limit-to-how-much-i-can-spend-on-a-single-transaction-when-using-cash-app-afterpay-49077.md): You will be shown an estimated amount you can spend when you log into your account or app. The amount you can spend using Cash App Afterpay generally changes based on how you use your account.
- [What products are not eligible for purchase using Cash App Afterpay?](https://soldejaneiro.gorgias.help/en-US/what-products-are-not-eligible-for-purchase-using-cash-app-afterpay-49078.md): Cash App Afterpay is not available on purchases of gift cards, subscriptions, or orders below $35.. If you are purchasing gift cards along with Cash App Afterpay-eligible products, you will need to place two separate orders.
- [How do I return or exchange an item purchased using Cash App Afterpay?](https://soldejaneiro.gorgias.help/en-US/how-do-i-return-or-exchange-an-item-purchased-using-cash-app-afterpay-49079.md): All returns will be refunded to their original payment method. If you completed your purchase using Cash App Aftery, they'll be notified of your return request and process the appropriate refund amount. Please check that your return meets our Return
- [Where do you ship?](https://soldejaneiro.gorgias.help/en-US/where-do-you-ship-49025.md): We only ship within the United States. We do not ship internationally, including to the UK, Canada, or any other country outside the US. Within the US, we ship to all 50 states, Puerto Rico, Guam, the US Virgin Islands, all other US territories, and
- [How long does shipping take?](https://soldejaneiro.gorgias.help/en-US/how-long-does-shipping-take-49026.md): All orders, including expedited orders, are processed and shipped within 1-3 business days. We don't ship or process orders on weekends or US federal holidays. If you place your order on Saturday or Sunday, your processing will start on Monday. Order
- [How much do you charge for shipping?](https://soldejaneiro.gorgias.help/en-US/how-much-do-you-charge-for-shipping-49027.md): USA: We charge a $7.50 flat rate for standard shipping + taxes. We offer free standard shipping on orders of $35 or more within the US. We charge a $25.00 flat rate for expedited shipping. Sol Passport members (One-Way, Roundtrip, and Upgrade tiers o
- [What are your shipping options?](https://soldejaneiro.gorgias.help/en-US/what-are-your-shipping-options-49380.md): • Standard / Free Shipping – Sent via DHL/USPS. • 2-Day Shipping – Sent via FedEx 2Day (not available for P.O. Boxes orders). Please note: Expedited orders may take up to 3 business days to process before shipping. Important: We do not ship to
- [Where can I purchase Sol de Janeiro internationally?](https://soldejaneiro.gorgias.help/en-US/where-can-i-purchase-sol-de-janeiro-internationally-49381.md): Sol de Janeiro ships within the United States only. Please use our Store Locator or check the list below to locate an internationally authorized retailer.
- [Do you require a signature?](https://soldejaneiro.gorgias.help/en-US/do-you-require-a-signature-49383.md): While we do not require a signature to receive the shipment, we strongly recommend you be present to accept delivery given the high value of your order.
- [Do you offer express shipping?](https://soldejaneiro.gorgias.help/en-US/do-you-offer-express-shipping-49028.md): Yes, we offer express shipping to US addresses only via FedEx 2-Day. Please allow up to 3 business days for your order to be processed before being shipped.
- [What is your estimated shipping time?](https://soldejaneiro.gorgias.help/en-US/what-is-your-estimated-shipping-time-144479.md): United States (Standard): 7-10 business days
- [Why can’t my items be shipped to Hawaii or Alaska?](https://soldejaneiro.gorgias.help/en-US/why-can%E2%80%99t-my-items-be-shipped-to-hawaii-or-alaska-994474.md): Due to shipping regulations, certain products we offer are classified as dangerous goods (ex: aerosols and alcohol-based products). For safety reasons, these items can't be shipped by air, so we can't deliver them to certain zip codes in Hawaii and A
- [What is Narvar Secure?](https://soldejaneiro.gorgias.help/en-US/what-is-narvar-secure-2769153.md): Narvar Secure is optional insurance for your Sol de Janeiro orders, covering loss, missing items, theft, or damage to your items. Just add it to your cart at checkout to ensure your shipment is fully protected from the moment it leaves our warehouse
- [My package is marked as “delivered,” but I have not received it. What should I do?](https://soldejaneiro.gorgias.help/en-US/my-package-is-marked-as-%E2%80%9Cdelivered%E2%80%9D-but-i-have-not-received-it-what-should-i-do-2769380.md): If your tracking number shows “delivered,” first check with household members or neighbors and look around your front door or mailbox. Please wait one day for possible carrier delays or mis-scans. If your package still hasn’t arrived and you have opt
- [My package was shipped, but it has been 10 days since the last tracking event. What should I do?](https://soldejaneiro.gorgias.help/en-US/my-package-was-shipped-but-it-has-been-10-days-since-the-last-tracking-event-what-should-i-do-2769741.md): Please check with household members or neighbors to confirm that your package wasn’t already received. If you still can’t find the package and you have opted for Narvar Secure, submit a claim through our online portal. Please note: Your claim must be
- [My items are damaged. What should I do?](https://soldejaneiro.gorgias.help/en-US/my-items-are-damaged-what-should-i-do-2769804.md): If you receive items that were damaged during shipment and you have opted for Narvar Secure, please take clear photos of the damage and the packaging. Don’t throw anything away. Then, file a claim through our online portal and upload the images as re
- [Can I cancel Narvar Secure from my order?](https://soldejaneiro.gorgias.help/en-US/can-i-cancel-narvar-secure-from-my-order-2770084.md): Customers can opt out of Narvar Secure at checkout. However, once the order has been placed, Narvar Secure is non-refundable.
- [Are your products gluten-free?](https://soldejaneiro.gorgias.help/en-US/are-your-products-gluten-free-1400676.md): The following products contain gluten:. All other products are gluten-free; however, our products are made in the same facility that manufactures products that contain gluten, so trace amounts of contamination are always possible. If you have any all
- [What do the numbers on the perfume mist bottles mean?](https://soldejaneiro.gorgias.help/en-US/what-do-the-numbers-on-the-perfume-mist-bottles-mean-790565.md): The numbers on our fragrance mists, such as Cheirosa 62 or Cheirosa 68, represent significant years in Brazilian culture and correspond to a collection of our products. Each fragrance embodies the spirit of that time and creates a connection to these
- [How do I recycle/reuse Sol de Janeiro product containers?](https://soldejaneiro.gorgias.help/en-US/how-do-i-recyclereuse-sol-de-janeiro-product-containers-1834912.md): Embracing natural beauty is a big part of Brazilian culture. As a company inspired by the country’s inclusive attitude, it’s our responsibility to uphold the celebration of both people and planet. This includes carefully sourcing ingredients, offerin
- [Does Sol de Janeiro make lip products?](https://soldejaneiro.gorgias.help/en-US/does-sol-de-janeiro-make-lip-products-2444090.md): Yes! We encourage you to try Brazilian Kiss Cupuaçu Lip Butter - a nourishing and softening vegan lip butter in our Cheirosa 71 scent. The new Brazilian Kiss Cupuaçu Lip Butter is now vegan, made without beeswax, and features even more moisturizing
- [Are your products natural, organic, or vegan?](https://soldejaneiro.gorgias.help/en-US/are-your-products-natural-organic-or-vegan-49044.md): All of our products are vegan and formulated without sulfates, phthalates, parabens, propylene glycol, petrolatum, mineral oil, and microplastics. We are proud to ensure the highest levels of safety, efficacy, and aesthetics. We use a blend of natura
- [Is there traces of nuts in your products?](https://soldejaneiro.gorgias.help/en-US/is-there-traces-of-nuts-in-your-products-49046.md): The following products contain nut-derived ingredients:
- [I can't find a product you used to sell, has it been discontinued?](https://soldejaneiro.gorgias.help/en-US/i-cant-find-a-product-you-used-to-sell-has-it-been-discontinued-49029.md): Unfortunately, sometimes we need to say goodbye to our favs to make room for new and exciting products in our lineup. Our current list of discontinued products includes:. Our Limited Edition items include:
- [Are you really bringing back Cheirosa 39 Perfume Mist?](https://soldejaneiro.gorgias.help/en-US/are-you-really-bringing-back-cheirosa-39-perfume-mist-1425467.md): We heard your feedback & the rumors are true - Cheirosa 39 Perfume Mist is back as part of our regular line-up! You can find it here.
- [Can I use your products on my face?](https://soldejaneiro.gorgias.help/en-US/can-i-use-your-products-on-my-face-49030.md): Our products were specifically created for the body, so we didn't test for use on the face. Facial skin tends to be more sensitive, so products that don’t irritate your skin normally could cause irritation when applied to your face. We recommend patc
- [Can I use your shampoo/conditioner every day?](https://soldejaneiro.gorgias.help/en-US/can-i-use-your-shampooconditioner-every-day-49037.md): Yes. Our addictive Cheirosa 62 fragrance with notes of salted caramel and pistachio will surely make you want to use our shampoo and conditioner every day, especially since they are sulfate-free and gentle enough for frequent use, but the inner envir
- [What is Jelly Perfume Balm, and how do I use it?](https://soldejaneiro.gorgias.help/en-US/what-is-jelly-perfume-balm-and-how-do-i-use-it-4839727.md): Jelly Perfume Balm is a fragrance product for your body, not a lip or blush. It’s a pocket-sized, concentrated, twist-up fragrance stick with a scent that lasts all day, up to 10 hours*. To use, simply swipe onto your wrists, neck, and décolleté. You
- [I noticed Jelly Perfume Balm is the same price as a 90mL Perfume Mist. What’s the reasoning behind this?](https://soldejaneiro.gorgias.help/en-US/i-noticed-jelly-perfume-balm-is-the-same-price-as-a-90ml-perfume-mist-what%E2%80%99s-the-reasoning-behind-this-4853955.md): Great question! Jelly Perfume Balm is designed to last, making it a serious value to your routine. The formula is concentrated enough to last all day, up to 10 hours*, so you get more from every swipe. One stick delivers up to 1,000 swipes, meaning a
- [What is the texture of Jelly Perfume Balm? Will it melt, break, or feel sticky on my skin?](https://soldejaneiro.gorgias.help/en-US/what-is-the-texture-of-jelly-perfume-balm-will-it-melt-break-or-feel-sticky-on-my-skin-4853956.md): Jelly Perfume Balm has a smooth, glide-on texture that dries down with a non-sticky finish. Don’t worry about it melting, either! It’s been heat tested and only melts in extreme temperatures over 150°F. There’s also no risk of it snapping in half. Yo
- [Can I take Jelly Perfume Balm with me when I travel?](https://soldejaneiro.gorgias.help/en-US/can-i-take-jelly-perfume-balm-with-me-when-i-travel-4854142.md): Absolutely! Jelly Perfume Balm is compact, TSA-friendly, and perfect for tossing in your bag or pocket. We designed it so it’s easy to swipe your favorite scent anytime, anywhere.
- [What is Trashie & the Trashie Take Back Bag™?](https://soldejaneiro.gorgias.help/en-US/what-is-trashie-and-the-trashie-take-back-bag-5437441.md): Trashie is a company that shares our commitment to the environment and gives Sol Babes a new way to be sustainable. Just fill your bag with clothes you’re done with and send it off to be reused or recycled instead of trashed. You’ll earn fun rewards
- [How do I get my GWP?](https://soldejaneiro.gorgias.help/en-US/how-do-i-get-my-gwp-5437456.md): To redeem your free gift, make sure you’re logged into your account the next time you shop on soldejaneiro.com. Your exclusive gift (a deluxe Brazilian Glossy™ Nourishing Hair Oil sample and three sample packettes, $12 value) will be added automatica
- [Is there anything I can't send back?](https://soldejaneiro.gorgias.help/en-US/is-there-anything-i-cant-send-back-5437443.md): Trashie accepts any unwanted clothing, shoes, bags, accessories, and linens in any condition. Here is a full list of accepted items:. What Trashie does not accept:. Make sure to avoid sending back anything that might pose a security risk for you or y
- [How does it work?](https://soldejaneiro.gorgias.help/en-US/how-does-it-work-5437442.md): Trashie will do the hard work of making sure your donations are properly recycled, upcycled, or reused, keeping them out of landfills. Be sure to log into your account on your next visit to our site: your exclusive gift will automatically be added to
- [Trashie Take Back Bag™ Disclaimer](https://soldejaneiro.gorgias.help/en-US/trashie-take-back-bag-disclaimer-5437670.md): *Free deluxe Brazilian Glossy™ Nourishing Hair Oil sample and three sample packettes on your next order with purchase of one Trashie Take Back Bag™. One free gift per qualifying purchase. Free gift will automatically be added to your account once th
- [How do I start a new subscription?](https://soldejaneiro.gorgias.help/en-US/how-do-i-start-a-new-subscription-250148.md): Signing up for a subscription is really easy! Shop as you normally would on our site, and when adding an item to your shopping cart, select "Subscribe and save" right above "ADD TO CART" and choose how frequently you'd like to receive a shipment. Ple
- [Will I receive a sample with each subscription order?](https://soldejaneiro.gorgias.help/en-US/will-i-receive-a-sample-with-each-subscription-order-250149.md): Every customer is eligible to receive one sample with their first subscription order. Subsequent orders within your subscription will not include a sample.
- [How to change the frequency on your automatic shipments?](https://soldejaneiro.gorgias.help/en-US/how-to-change-the-frequency-on-your-automatic-shipments-250150.md): Log into your Sol account (If you're having trouble logging in, please reach out to us!) Once on your account page, click on 'Manage Subscriptions' on the left side of the page. From there you can click on the 'Change Frequency' option. An option wil
- [How to change the credit card used for purchases?](https://soldejaneiro.gorgias.help/en-US/how-to-change-the-credit-card-used-for-purchases-250151.md): If you have a subscription and want to update your card information, follow these steps:. 1. Sign into your account by clicking on the Sign In icon at the top of the website. 2. Click on Manage Subscriptions on your account page. 3. Click on the Mana
- [Can I cancel a subscription order that has already been placed?](https://soldejaneiro.gorgias.help/en-US/can-i-cancel-a-subscription-order-that-has-already-been-placed-250152.md): We are unable to cancel or modify orders once they are submitted, as orders begin processing immediately to ensure our clients receive their products as soon as possible. Please read the information about canceling orders here. .
- [How can I update my shipping address?](https://soldejaneiro.gorgias.help/en-US/how-can-i-update-my-shipping-address-250153.md): Sign into your account by clicking on the Sign In icon at the top of the website. Click on Manage Subscriptions on your account page. Click on the Manage drop-down menu on the following page, and you can select to View/Update subscription. Enter your
- [What will happen if my subscription item is on sale?](https://soldejaneiro.gorgias.help/en-US/what-will-happen-if-my-subscription-item-is-on-sale-250154.md): Each subscription order automatically receives 10% off year-round. Unfortunately, this promotion may not be combined with sitewide sales or other discounts or promotional offers, including our free gifts. If you want to take advantage of an additiona
- [How do I combine items to be in the same order?](https://soldejaneiro.gorgias.help/en-US/how-do-i-combine-items-to-be-in-the-same-order-250156.md): Subscription items that have the same order date and shipping address will automatically be sent in the same shipment. If you have more than one subscription and want the items to ship in the same order, simply change the next shipment dates to be th
- [How do I cancel my subscription?](https://soldejaneiro.gorgias.help/en-US/how-do-i-cancel-my-subscription-250157.md): You can cancel your subscription at any time by logging into your Sol account or by contacting our team at ola@soldejaneiro.com.
- [Refer-A-Friend](https://soldejaneiro.gorgias.help/en-US/refer-a-friend-1351752.md): For Sol Passport member: Referred friends and family will receive $15 off their first order of $65+, and you'll get 300 Sol Passport Points once their purchase is completed. Please note that we only allow up to two referrals per month. You are not ab
- [Sol Passport Discount Codes](https://soldejaneiro.gorgias.help/en-US/sol-passport-discount-codes-1351766.md): Sol Passport Points cannot be redeemed for value-sized items, sets, bundles, or subscription orders. This includes but is not limited to Biggie Biggie Bum Bum Cream, Brazilian 4 Play Moisturizing Shower Cream-Gel 1 Liter and Refill, Biggie Biggie Bei
- [Gift Cards](https://soldejaneiro.gorgias.help/en-US/gift-cards-1351767.md): The Sol de Janeiro E-Gift Card is redeemable only on soldejaneiro.com. You agree to the following terms and conditions by purchasing or using this Gift Card. Please treat this card like cash; if this card is lost or stolen, it will not be replaced if
- [New Customer Welcome Offer](https://soldejaneiro.gorgias.help/en-US/new-customer-welcome-offer-1351777.md): 10% offer cannot be combined with any other promo codes/offers/discounts, including loyalty point redemption or subscription purchases. Offer valid on your first purchase. Free shipping for US addresses only. Offer not valid on gift cards. Not valid
- [Sol Passport Birthday Gift](https://soldejaneiro.gorgias.help/en-US/sol-passport-birthday-gift-1351784.md): *Free 30ml perfume mist with a purchase for Sol One-Way, Sol Round-Trip, and Sol Upgrade members who have entered their birthday in their profile. Customers who are in the Sol Now Boarding tier are not eligible for a birthday gift. Must be subscribed
- [Ola Summer Event](https://soldejaneiro.gorgias.help/en-US/ola-summer-event-6541387.md): *25% off sitewide discount valid on eligible items only. Eligible items will include "25% off" discount flags on site. Offer excludes gift cards, all Jelly Perfume Balms and all Milky Leave In Conditioners. The discount will only apply to the first s
- [What's your return policy?](https://soldejaneiro.gorgias.help/en-US/whats-your-return-policy-49386.md): Returns are free and can be submitted here. Do not submit a return request for damaged or defective items - your return will be rejected. Instead, contact us at ola@soldejaneiro.com or report it through our Help Center for a replacement. (Replacement
- [How do I submit a return?](https://soldejaneiro.gorgias.help/en-US/how-do-i-submit-a-return-49387.md): 1. Visit our return portal here to select which item(s) you would like to return and the reason for each return. Please note you must select all items you would like to return; additional items not specified will not be processed for a refund. 2. Onc
- [How long does it take to process a return?](https://soldejaneiro.gorgias.help/en-US/how-long-does-it-take-to-process-a-return-49388.md): Once the return is received and inspected, your refund will be processed within 1-3 business days of receipt. Please allow
- [How do exchanges work?](https://soldejaneiro.gorgias.help/en-US/how-do-exchanges-work-49389.md): We currently don't offer exchanges, but we do offer free returns through our Return Portal. Please place a new order instead. We sincerely apologize for any inconvenience