Route is a package protection solution that helps cover your order if your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered
If your Route-protected order ends up lost, damaged, or stolen, Route’s support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Need to file a claim?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes. Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipp
Marked As Delivered (Stolen). Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. Please note, some order issues may require a police report to be filed. Stuck In Transit (Lost
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
While Route is optional, we highly recommend opting in to ensure that your package is protected from theft, loss, or damage in transit. Sol de Janeiro is not required to refund or replace orders where Route was not added.
