When Should I File a Claim?Updated 5 months ago

Marked As Delivered (Stolen) 

• Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.  

• Please note, some order issues may require a police report to be filed. 
  
  

Stuck In Transit (Lost) 

Claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date. 

Damaged 

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered. 
   

You can find all of Route’s policies are listed here.