Sol Passport Rewards
What is Sol Passport Rewards?
Sol Passport Rewards is our free rewards program that allows you to earn points on your purchases, reviews, and more! You can redeem your points for rewards, discounts, and exclusive Sol de Janeiro merchandise. To sign up for Sol Passport Rewards or
How do I join Sol Passport Rewards?
By having a Sol de Janeiro account! Simply log in to your account and navigate to the Rewards dashboard.
When can I start redeeming my points?
You can start redeeming your points for products or discount codes once you reach One-Way status or higher and have 100 points. Please note that at this time, points can be redeemed on full-priced items only. Points cannot be redeemed on value-sized
How can I check my Sol Passport Rewards point balance?
To view your current points, login to your Sol Passport Rewards account. Your points will populate on below your order history and can also be viewed on the right-hand side of the checkout page.
Why aren't my Sol Passport Rewards points showing?
Be sure to like / share / follow us via the options on our Sol Passport Rewards Page for points to automatically register in your account. Please note that it may take up to 24 hours for your point balance to adjust. If your balance still doesn't loo
Can I combine my points from multiple accounts into a single account?
Yes! If you have more than one Sol Passport Rewards account, please email your account info to [email protected] and note which account you’d like to keep. We’ll take care of it from there! Please note that only points from purchases can be transf
How do I change the email address associated with my account?
If you need to update the email address on your account, please contact our CX Team at [email protected] so we can assist you.
What products are not eligible for Sol Passport Rewards points?
Sol Passport Rewards cannot be combined with other discount codes and offers. Only one product redemption is allowed per order. Points cannot be redeemed on the following products:
How does the Sol Passport Birthday gift work?
To add your birthday to your profile:. How To Claim Your Gift:. You must be subscribed to our email list to receive the email with your code and in one of the following Sol Passport tiers: Sol One-Way, Sol Round-Trip, Sol Upgrade. Customers who are i
How do I write a review and receive points?
Within 30 days after your order ships, you will receive an email asking to leave a review for your purchased product. Submit your review through the email, and 20 points will be added to your account automatically. If your review has a photo, you wil
I referred a friend. Why didn't I receive points?
Thanks for sharing Sol Passport Rewards with friends and family! Your referred friends and family will receive $15 off their first order of $65+ and you'll get 300 points ($15 value) once their purchase is completed. Please note that we only allow up
Can I use multiple discount codes with my order?
Our system only allows 1 discount or promotional code per order. This includes free shipping offers and the usage of points via our Sol Passport Rewards program. Only one Sol Passport Rewards product can be redeemed per order.
Do points ever expire?
Your points will expire after 12 months of inactivity. This cannot be undone.
Will my Sol Passport Rewards tier ever reset?
Your Tier Status is based on a 12-month cycle, starting from the date you attain a specific tier (based on your yearly spending). If your yearly spending falls short of the required threshold to maintain your tier within the designated 12-month perio
I redeemed my points on an item that isn't eligible. Did I lose my points?
No! After redeeming your reward points, they are turned into a promo code. If the promo code is not valid on the products in your cart, your code can still be used on other purchases. This cannot be undone. All promo codes can be found in your accoun