Tiers & Rewards

What products are not eligible for Sol Passport Rewards points?

Sol Passport Rewards cannot be combined with other discount codes and offers. Points cannot be redeemed on the following products:

I entered my birthday, when do I receive my birthday points?

Happy Birthday! After entering your birth date in your account, you will receive your points on the morning of your birthday. Points usually show between 9 am and 12 pm EST, so please don't worry if they don't show at midnight. Please note that if yo

How do I write a review and receive points?

Within 30 days after your order ships, you’ll receive an email asking you to leave a review for one of your purchased products. Submit your review through the email, and 20 points will be added to your account automatically. If your review has a phot

I referred a friend. Why didn't I receive points?

Thanks for sharing Sol Passport Rewards with friends and family! Your referred friends and family will receive $15 off their first order of $65+ and you'll get 300 points ($15 value) once their purchase is completed. Please note that we only allow up

Can I use multiple discount codes with my order?

Our system only allows 1 discount or promotional code per order. This includes free shipping offers and the usage of points via our Sol Passport Rewards program.

Do points ever expire?

Your points will expire after 12 months of inactivity. This cannot be undone.

I redeemed my points on an item that isn't eligible. Did I lose my points?

No! After redeeming your reward points, they are turned into a promo code. If the promo code is not valid on the products in your cart, your code can still be used on other purchases. This cannot be undone. All promo codes can be found in your accoun

What happens to my points when items are returned?

Points are not refunded or added back to your account when a product is returned.

Will my Sol Passport Rewards tier ever reset?

Your Tier Status is based on a 12-month cycle, starting from the date you attain a specific tier (based on your yearly spending). If your yearly spending falls short of the required threshold to maintain your tier within the designated 12-month perio