Narvar Secure Package Protection
What is Narvar Secure?
Narvar Secure is optional insurance for your Sol de Janeiro orders, covering loss, missing items, theft, or damage to your items. Just add it to your cart at checkout to ensure your shipment is fully protected from the moment it leaves our warehouse
My package is marked as “delivered,” but I have not received it. What should I do?
If your tracking number shows “delivered,” first check with household members or neighbors and look around your front door or mailbox. Please wait one day for possible carrier delays or mis-scans. If your package still hasn’t arrived and you have opt
My package was shipped, but it has been 10 days since the last tracking event. What should I do?
Please check with household members or neighbors to confirm that your package wasn’t already received. If you still can’t find the package and you have opted for Narvar Secure, submit a claim through our online portal. Please note: Your claim must be
My items are damaged. What should I do?
If you receive items that were damaged during shipment and you have opted for Narvar Secure, please take clear photos of the damage and the packaging. Don’t throw anything away. Then, file a claim through our online portal and upload the images as re
Can I cancel Narvar Secure from my order?
Customers can opt out of Narvar Secure at checkout. However, once the order has been placed, Narvar Secure is non-refundable.