We’re unable to cancel orders once they've been submitted as orders are transmitted to our warehouse immediately. Sol de Janeiro will not be held responsible for packages that are lost in transit, undeliverable, or delivered incorrectly due to incorr
There are multiple ways to track your order:. Your order confirmation email: "View your order" link will take you to a personalized web page containing all the information about your order, including the progress and tracking information once it ship
While we take great care to ensure that your Brazilian Beauty Secrets are packed safely and securely on their journey to you, if there are any issues regarding the products received in your order, please contact us within 48 hours of receipt at ola@s
We cannot update shipping addresses after an order is placed. Sol de Janeiro will not be held responsible for packages that are lost in transit, undeliverable, or delivered incorrectly due to incorrect shipping information. Please be sure to double-c
If your tracking information shows that your order has been delivered but it's nowhere to be found: Don't panic! We've seen some carriers note packages as delivered sooner than they actually are. Be sure to look thoroughly where your mail is typicall
Unfortunately, we are unable to edit or cancel orders once they are placed, as they are transmitted to our warehouse immediately. We apologize in advance for any inconvenience this causes. We suggest trying to contact the carrier to request your pack
Please be sure your order’s subtotal meets any minimum purchase requirements. Coupon codes cannot be applied to Value-Sized items, Limited Edition items, Bundles, Sets, Holiday Sets or subscription purchases. These items will not count toward any min
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Missing a packing slip? There’s a reason for that! We’re working to minimize the environmental impact of paper consumption (more on that here). All order information, shopping history, and return information is available on soldejaniero.com. Question
