We’re unable to cancel orders once they've been submitted as orders are transmitted to our warehouse immediately. Sol de Janeiro will not be held responsible for packages that are lost in transit, undeliverable, or delivered incorrectly due to incorr
There are multiple ways to track your order:. Contact us at [email protected] if you need further assistance.
While we take great care to ensure that your Brazilian Beauty Secrets are packed safely and securely on their journey to you, if there are any issues regarding the products received in your order, please contact us within 48 hours of receipt at ola@s
We cannot update shipping addresses after an order is placed. Sol de Janeiro will not be held responsible for packages that are lost in transit, undeliverable, or delivered incorrectly due to incorrect shipping information. Please be sure to double-c
If your tracking information shows that your order has been delivered but it's nowhere to be found: Don't panic! We've seen some carriers note packages as delivered sooner than they actually are. Be sure to look thoroughly where your mail is typicall
Unfortunately, we are unable to edit or cancel orders once they are placed, as they are transmitted to our warehouse immediately. We apologize in advance for any inconvenience this causes. We suggest trying to contact the carrier to request your pack
We're sorry for any confusion! If you’ve contacted our Customer Experience Team and haven’t heard back, we highly recommend checking the Spam or Promotions folder in your inbox, as sometimes our emails can get lost.
Please be sure your order’s subtotal meets any minimum purchase requirements. Coupon codes cannot be applied to Value-Sized items, Bundles, Sets, Holiday Sets or subscription purchases. These items will not count toward any minimum purchases. Coupon
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Missing a packing slip? There’s a reason for that! We’re working to minimize the environmental impact of paper consumption (more on that here). All order information, shopping history, and return information is available on soldejaniero.com. Question
Purchasing a gift card is easy! You can make your purchase directly by visiting the following link: https://soldejaneiro.com/products/rise-ai-giftcard or by searching “Gift Card” on our website. You’ll be able to select the style of card you want. Yo
Be sure to check your Spam folder, in case the email ended up there. If not, please reach out to our team at [email protected] so our team can help!
Gift cards purchased on https://soldejaneiro.com/ are only eligible to be redeemed on soldejaneiro.com. Gift cards cannot be used at authorized retailers.
You can check the balance of your gift card anytime at https://soldejaneiro.com/pages/check-gift-card-balance. If you have any trouble, just reach out to our CX Team for assistance!
To redeem your gift card, just enter your gift card code in the gift card/discount box during checkout.
All orders placed on soldejaneiro.com are returned to their original form of payment. Be sure to hold onto your gift card information if you decide to make a return.
Sol de Janeiro gift cards do not expire (but we’re sure you’ll want to use them quickly!).
