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Orders & Payment

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11 articles


How do I modify/cancel an order?

We’re unable to cancel orders once they've been submitted as orders are transmitted to our warehouse immediately. If you'd like to edit your order, please email us ASAP at [email protected] We can't guarantee that we'll be able to edit your order

How can I check the status of my order?

Your order confirmation email contains a link, "View your order", which will take you to a personalized web page containing all the information about your order, including the progress and tracking information once it ships.

There is an issue with my order – it is damaged or missing items!

While we take great care to ensure that your Brazilian Beauty Secrets are packed safely and securely on their journey to you, if there are any issues regarding the products received in your order please contact us within 48 hours of receipt at [email protected]

How can I edit my shipping address?

We're so sorry for any inconvenience. We cannot update shipping addresses after an order is placed. Sol de Janeiro will not be held responsible for packages that are lost in transit, undeliverable, or delivered incorrectly due to incorrect shipping i

My package is missing, what now?

If your tracking information shows that your order has been delivered but it's nowhere to be found: Don't panic!. Be sure to look thoroughly where your mail is typically delivered and ask your family or neighbors if they've received the package. In t

How can I cancel an order?

Unfortunately, we are unable to modify or cancel orders once they are placed. We apologize in advance for any inconvenience this causes. Please try reaching out to the carrier to request your package be returned to sender. Please note that this servi

Why won't my coupon code apply to my order?

Please be sure your order’s subtotal meets any minimum purchase requirements. Coupon codes cannot be applied to Value Sized items, Bundles, Sets, or subscription purchases. These items will not count toward any minimum purchases. Coupon codes are lim