Once an order is placed, it’s sent to our warehouse right away, so we usually can’t cancel or edit it once it’s submitted. If you need to cancel, reach out to us immediately via live chat — we’ll try to catch it, but we cannot guarantee that the chan
You have a few easy ways to track your order:. • Click the “Track My Order” link in your shipping confirmation email to see your order details, shipping progress, and tracking updates. You can also sign up for SMS updates here. • Use our Live C
We take great care in packing your Brazilian Beauty Secrets, but if something arrives damaged, don’t worry — we’re here to help! Please contact us within 48 hours of delivery at [email protected] and include the following info so we can assist qui
We cannot update shipping addresses after an order is placed. Sol de Janeiro will not be held responsible for packages that are lost in transit, undeliverable, or delivered incorrectly due to incorrect shipping information. Please be sure to double-c
If your tracking page shows “delivered” but you can’t locate your package:. After checking with the carrier, please email us at [email protected] within 48 hours of the delivery scan so we can review the status and assist further.
Unfortunately, we are unable to edit or cancel orders once they are placed, as they are transmitted to our warehouse immediately. We apologize in advance for any inconvenience this causes. We suggest trying to contact the carrier to request your pack
We're sorry for any confusion! If you’ve contacted our Customer Experience Team and haven’t heard back, we highly recommend checking the Spam or Promotions folder in your inbox, as sometimes our emails can get lost.
Coupon codes:. • Cannot be applied to Value-Sized items, Bundles, Sets, Holiday Sets, or subscription purchases (these items also don’t count toward minimum spend for promotions). • Are limited to one per customer, one per order. • Cannot be
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Missing a packing slip? There’s a reason for that! We’re working to minimize the environmental impact of paper consumption (more on that here). All order information, shopping history, and return information is available on soldejaniero.com. Question
Purchasing a gift card is easy! You can make your purchase directly by visiting the following link: https://soldejaneiro.com/products/rise-ai-giftcard or by searching “Gift Card” on our website. You’ll be able to select the style of card you want. Yo
Be sure to check your Spam folder, in case the email ended up there. If not, please reach out to our team at [email protected] so our team can help!
Gift cards purchased on https://soldejaneiro.com/ are only eligible to be redeemed on soldejaneiro.com. Gift cards cannot be used at authorized retailers.
You can check the balance of your gift card anytime at https://soldejaneiro.com/pages/check-gift-card-balance. If you have any trouble, just reach out to our CX Team for assistance!
To redeem your gift card, just enter your gift card code in the gift card/discount box during checkout.
All orders placed on soldejaneiro.com are returned to their original form of payment. Be sure to hold onto your gift card information if you decide to make a return.
Sol de Janeiro gift cards do not expire (but we’re sure you’ll want to use them quickly!).
Our website currently only displays prices in U.S. Dollars (USD). We apologize for any inconvenience. We encourage you to check out our Authorized Retailer list to find more details about purchasing Sol de Janeiro in your area.
As per our Return Policy, once an order is placed, we're unable to cancel or modify any shipping or order details since they're transmitted to our warehouse immediately. Please chat or email our team immediately to let us know, and we’ll be happy to
